Coronavirus / COVID-19 Impact at Hyundai Finance and Kia Finance

We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our dedicated Coronavirus (COVID-19) pages at Hyundai Finance and Kia Finance where you can find more information and support as well as being able to manage elements of your finance contract online.

About us

Awarded 'Captive Finance Company of the Year', Hyundai Capital UK Limited is a joint venture company established between Santander Consumer UK, Hyundai Capital Services in Korea, Hyundai Motor UK and Kia Motors UK. It operates under two customer facing brands, Hyundai Finance and Kia Finance.

Our vision remains simple - to become the most agile automotive finance company in the marketplace; admired by our manufacturer partners, our dealer partners, our employees and of course by our customers.

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"Putting customers first is at the heart of everything we do"

Hyundai Capital UK has grown both exponentially and organically since it was formed as a joint venture in July 2012. As a captive finance provider this mirrors the continued success of both our manufacturer partners, Hyundai Motor UK and Kia Motors UK.

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Hyundai Capital UK – Coronavirus COVID-19

The COVID-19 pandemic has disrupted all of us over the last weeks and months, changing how we approach our daily routines as we start to adapt to a ‘new normal’. The health and safety of our customers, dealers and employees remains our utmost priority. We continue to follow all guidance provided by the Government and Public Health England and continue to have in place a range of measures to minimise the risk of infection across our organisation and the wider UK population. This includes asking all employees to continue working from home and ensuring that all guidance related to hygiene, self-isolation and social distancing is being practiced.

Whilst the easing of lockdown measures has enabled Kia and Hyundai dealers, in England, to re-open their showroom doors to new and used vehicle sales from the 1st June 2020, our Sales Support team continues to be on hand to ensure we’re able to support Dealers and the needs of our customers where appropriate and safe to do so.

We are committed to providing immediate support to customers facing payment difficulties due to circumstances arising out of Coronavirus (COVID-19) and continue to work hard to ensure that we can speak to customers that really need our assistance. As you would expect, our Customer Services team continues to receive high call volumes and we’re very sorry that this means that some customers may have to wait longer to speak to us, than we would like. However, we want to assure you that we are doing everything possible to support all Kia and Hyundai Finance customers during this difficult and unsettling period and have set up a dedicated support page on our Kia Finance and Hyundai Finance websites, where customers can find help and guidance should they find themselves in financial difficulties.

UKAS Accreditation

Hyundai Capital UK is fully committed to Information Security and have been awarded the ISO27001 Certification for our Information Security Management System.

UKAS Accreditation

Strategy & Execution

We put all our customers' interests at the heart of everything we do, with a united goal of delivering fair customer outcomes

Speed

We seek efficiency through streamlined work processes and effective collaboration

Never-ending Change

We embrace change, demonstrating flexibility to support individual and collective innovation and creativity. We strive for excellence by continously learning and developing ourselves

Diverse yet United

We work as a team, showing mutual respect to each other's views and individuality. We recognise, reward and celebrate our successes

Hyundai Finance

Hyundai Finance offers competitive and affordable finance products and services to more than 150 Hyundai dealers nationwide.

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Kia Finance

Kia Finance offers competitive and affordable finance products and services to more than 180 Kia dealers nationwide.

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Contact

  • Registered Address

    Floor 2 London Court, 39 London Road, Reigate Surrey, RH2 9AQ