The COVID-19 pandemic has disrupted all of us over the last weeks and months, changing how we approach our daily routines as we start to adapt to a ‘new normal’. The health and safety of our customers, dealers and employees remains our utmost priority. We continue to follow all guidance provided by the Government and Public Health England and continue to have in place a range of measures to minimise the risk of infection across our organisation and the wider UK population. This includes asking all employees to continue working from home and ensuring that all guidance related to hygiene, self-isolation and social distancing is being practiced.

Whilst the easing of lockdown measures has enabled Kia and Hyundai dealers, in England, to re-open their showroom doors to new and used vehicle sales from the 1st June 2020, our Sales Support team continues to be on hand to ensure we’re able to support Dealers and the needs of our customers where appropriate and safe to do so.

We are committed to providing immediate support to customers facing payment difficulties due to circumstances arising out of Coronavirus (COVID-19) and continue to work hard to ensure that we can speak to customers that really need our assistance. As you would expect, our Customer Services team continues to receive high call volumes and we’re very sorry that this means that some customers may have to wait longer to speak to us, than we would like. However, we want to assure you that we are doing everything possible to support all Kia and Hyundai Finance customers during this difficult and unsettling period and have set up a dedicated support page on our Kia Finance and Hyundai Finance websites, where customers can find help and guidance should they find themselves in financial difficulties.