HCUK IT & Operations Department

Acting as our first line of support, the IT department ensures the day-to-day continuity of our infrastructure; recording, prioritising and monitoring issues to effective resolution. With in-depth knowledge of hardware and software, our analysts ensure company policies are adhered to and promote a strong customer service ethos.

A day in the life of...


HCUK are prepared to invest in technology where needed, which makes my role very exciting and interesting.”

What does an IT Service Delivery Manager do at HCUK?

To ensure the business receives a high level of IT Support, ensuring the availability of Infrastructure and endpoint computing services, whilst proactively managing the security and scalability of the services.

What’s the best thing about working within the Operations & IT function?

I enjoy working in a small team, but with a wide range of responsibilities. It gives me the opportunity to be involved and have a direct input into a plethora of systems.

Tell us about one of your favourite projects?

One of my first projects was to look into a system which would ensure all the company’s computer devices had the latest patches installed. It gave me the opportunity to go to market and investigate different products with different methods of delivering this, before deciding and delivering the appropriate product to the business. It is an ever growing and evolving market, and therefore whilst the original project is complete, we also periodically review to ensure our solution is still relevant.

What do you like most about working at HCUK?

HCUK are prepared to invest in technology where needed, which makes my role very exciting and interesting. I’ve also made some good friends since working here, even going on holiday with one of them!

Careers in IT & Operations

A career in IT is often fast-paced, adapting to constant change in the workplace. IT jobs fall within the full spectrum of computer technology and business, providing the infrastructure for automation. Vital to the success of a business, they create and maintain operational applications and ensure security standards are upheld and constantly monitored.

Skills needed in IT

  • Problem-solving
  • Ability to multi-task
  • Technically competent
  • Self-efficient
  • Enthusiasm for continual learning

Current Vacancies

Information Security Assurance Analyst
Reigate, Surrey Full Time Posted 2 months ago